Copa Airlines launches Mobile Check-In for Passengers

Leading Latin American carrier Copa Airlines recently launched mobile check-in for its passengers. The airline also introduced boarding pass delivery solution from NCR Corporation, which is a leading provider of self-service travel solutions.

With the introduction of mobile website and boarding pass solution, the

hopes to significantly improve the passenger experience.

The launch of the mobile-optimized site will enable the passengers of the airline to check flight status and timetables, and also check-in for their flight.

The airline said that the passengers will be delivered an electronic boarding pass after they log in and complete mobile check-in formalities. After the passengers receive the electronic boarding pass on their mobile device, they can directly proceed to security bypassing the check-in counter.

Diana Mizrachi-Kopel, Director of Customer Experience for Copa Airlines, said, “The launch of the mobile-optimized site has put Copa Airlines in the forefront of airline mobile web services in Latin America. This technology contributes to our goal of continuous enhancement of the customer travel experience, giving passengers practical tools to make their travel more convenient and hassle-free. Based on positive customer feedback and higher than expected initial usage, we are well on our way to reaching that goal.”

Currently, the NCR Corporation is providing self-service kiosks for the Copa Airlines. The NCR Corporation has said that it will also be integrating web check-in capability so that the passengers choosing to check-in on their PC can also get a mobile boarding pass delivered to their handsets.

Ever since the NCR Corporation has deployed NCR mobi-web and NCR mobi-pass solutions in April 2011, the customer usage has significantly increased. Even, the Copa Airlines is also expecting the customer usage to further grow.

Owen Wild, Vice President of Marketing, NCR Travel, said, “Extending check-in to mobile underscores Copa Airline’s focus on providing superior customer service to travelers who increasingly want greater convenience and control over their journey,” and added “With the most widely deployed mobile check-in application worldwide, NCR is committed to helping Copa Airlines smoothly and seamlessly deliver the best self-service experience to its customers.”