Spirit Eyes on Improvised Services and International Expansion

Spirit Airlines is looking forward to international augmentation due to its upgraded authenticity and hefty profits. Ted Christie, the incoming CEO of Spirit said in an interview, ‘the international operation of the carrier is underdeveloped to some extent in the current years, hence, we are planning to upgrade it to international.’

On March 22, 2018, the airline introduced new routes between Ecuador, Fort Lauderdale, Cap Haitien, Guayaquil, and Haiti. In May 2018, the carrier will also launch new service from Fort Lauderdale to the Caribbean island of St Croix. Christie stated that Spirit is looking forward to expand its operations by approximately 20 percent in the present year, 2018 both for gateway destinations such as Houston, Dallas and Chicago as well as leisure cities comprising Las Vegas, Orlando, Fort Lauderdale and New Orleans.

Recently, the airline became capable to reach the 90 percent mark in terms of on-time arrivals, however, it is still lacking behind due to myriad customer complaints. In 2017, the CEO managed to resolve the issues related to pilot’s protest comprising work slowdowns, sick-outs as well as threat of a strike.

Furthermore, the airline’s outgoing CEO Robert Fornaro assured dramatic improvements that pay heed to customer satisfaction in the year 2018. However, he remains stick to the policy of pay-as-you-go business model. The incoming CEO Christie promises to fix things and fulfil the expectations of the passengers.