Manila is the political, educational and commercial capital of the Philippines. The city which is also often referred to as Metro Manila is a pulsating metropolis which is made of several smaller cities like Makati, Passay, Quezon, Caloocan and Pasig. However in spite of these glaring contrasts and inequalities, Manila today features prominently as a global outsourcing and business processing hub.

In 2006, the Philippines which has the third largest English-speaking population in the world raked in revenues of $2.1 billion from its outsourcing industry as it was ranked third behind India and China in a global outsourcing survey. It is estimated that the BPO (business process outsourcing) business in the Philippines will earn as much as US$11 billion in 2010 as it will employ more than 900,000 people. This BPO boom in the Philippines is currently being led by the demand for offshore call centers by western companies who are looking to cut costs. Manila is at the heart of the outsourcing business in the Philippines However the recent growth spurt in the outsourcing industry in the Philippines has not been fueled by the traditional low value added call centers but more high end outsourcing services like legal services, medical transcription, software development, finance and accounting, shared services and web design and animation. The Philippine government has also done its part in promoting this outsourcing industry as it has offered several fiscal and non fiscal incentives to attract foreign direct investment in this industry. Its labor quality ranked is fourth among all the Asian nations according to a survey conducted by the U.S. based Meta Group.

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